Frequently Asked Questions

I just placed an order and I want to change it or add to it.

You can absolutely change your orders - add or remove items as long as I've not shipped out the package. You can email me at - nicole@platinumsass.com. 

Do you offer wholesale?

Not yet but if you like something & want to keep it in your store, feel free to reach out via the Contact Page or email me at nicole@platinumsass.com.

I have a custom request. What do I do?

If you want a customized bracelet, send me an email at nicole@plaatinumsass.com and I'll design something just for you! 

I need to cancel my order, what do I do?
Email us nicole@platinumsass.com. I will take care of it for you as long as I have not already started making your order or they have not been shipped.

My order is missing, what do I do?
Try refreshing your browser cache as a first step. It is also a good idea to verify that all of your shipping and credit card information is entered correctly.

Not sure if your order went through?
Worried you ordered twice?
Contact me anytime at nicole@platinumsass.com.

What should I do if I did not receive an order confirmation?

Check your spam, BBV news doesn’t belong there! Worried you may have entered the wrong email address? Contact me & I'll look into it promptly.

Send me an email at nicole@platinumsass.com.

Will my jewelry look exactly the same as in the picture?
When purchasing crystals from Bad Bitch Vibes, please note that the images I have on our website represent the quality & sizing you can expect to receive, not the actual stones as seen in image. Each stone is unique & one of a kind so there will be variations in colour and shape.