Custom Bracelet Order

All bracelets are handmade and crafted with high quality natural gemstones. Each bracelet is uniquely yours.

Here are some guidelines on how to care for your BBV Jewelry -  

• Natural gemstones vary slightly in color and size. Remove before exposure to water or chlorine.
• Avoid direct contact with products such as lotion, hairspray, makeup, and perfume.
• As with any jewelry, it is best to remove bracelets before sleeping and physical activity.
• It is best to roll bracelets over the wrist to help preserve the quality and stretch. 

Always remember to treat your bracelets gently with care and good vibes.

Please remember, the stretch bracelets are designed to move freely around the wrist. Wearing your bracelets too tight can compromise the integrity of the stretch cord.

Each handmade crystal bracelet is a work of art and quality and craftsmanship is our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any handmade crystal bracelet, please email nicole@platinumsass.com.

Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

BBV will repair any breakage caused by manufacturer defect within 120 days of receipt of purchase (with proof of purchase) at no charge. 

Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. A restringing fee of $10.00 will be charged assuming all necessary beads/charms are present. Repairs needing replacement pieces will be assessed on an individual basis. 

Note - All associated shipping charges will be the responsibility of the customer.  

Most repairs will be shipped out within 7days.

Please refer to our Jewelry Care Instructions for tips on how to keep your BBV Handmade Crystal Bracelets in tip-top condition!